Legal Terms for Online Flower Orders in Old Malden

E-Commerce Terms & Conditions for Florist Old Malden

Introduction

Welcome to Florist Old Malden. These Terms & Conditions govern your use of our e-commerce services for online flower delivery in Old Malden and the surrounding areas. By placing an order through our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchase. If you have any questions regarding these terms, please contact us before placing your order. Your statutory rights are not affected.

Scope of Terms

These Terms & Conditions apply to all customers ordering products through Florist Old Malden’s online platform. Whether you are based in Old Malden or the surrounding areas, your use of our flower delivery service is subject to these terms.

Order Process

To ensure a smooth and efficient experience, please review the following steps outlining the order process for online flower delivery with Florist Old Malden:

Product Selection: Browse our range of flower arrangements, bouquets, and related gifts available for delivery in Old Malden and nearby locations. Each product displayed is subject to availability.
Placing an Order: Select your chosen products, add them to your cart, and proceed to checkout. You must provide accurate delivery information, recipient details, and any personal messages to accompany the flowers.
Order Confirmation: After completing the checkout process, you will receive an on-screen confirmation and an email (where provided) detailing your order. This is an acknowledgment, not acceptance, of your order.
Order Acceptance: Your order is accepted when you receive a further email confirming dispatch of the items or a delivery confirmation. At this point, a contract comes into existence between you and Florist Old Malden.
Availability: In the unlikely event that the flowers or products you have ordered are unavailable, we will contact you as soon as possible to offer an alternative of equal value or a full refund.
Substitution Policy: Due to the seasonal and perishable nature of flowers, some blooms or items may be unavailable. We reserve the right to substitute flowers or gift items with products of a similar style and value, ensuring the overall quality and presentation are maintained. We will make reasonable efforts to inform you if significant substitutions are required.

Payments

Payment for all orders must be made in full before delivery. We accept a range of secure payment methods, including major credit and debit cards. The total price, including applicable delivery charges, will be displayed at the checkout before you confirm your order.

Pricing: All prices on our website are in pounds sterling and include VAT unless otherwise stated. Prices may be subject to change without prior notice, but once your order is confirmed, the price will not change.
Payment Processing: We use trusted third-party payment processors to securely handle your payment details. Your payment will be taken once you finalise your order at the checkout. If payment is refused or declined by the card issuer or bank, we are not liable for any delays or non-delivery.
Receipt: Upon successful payment, we will issue a receipt or order summary via email. Please retain this for your records.

Delivery

We deliver flowers and gifts across Old Malden and nearby areas as stated at checkout. Our commitment is to deliver at the requested date and time where specified; however, delivery times are not guaranteed and may vary due to circumstances beyond our control (e.g., inclement weather, traffic, or unforeseen events).

Delivery Area: Our online flower delivery covers Old Malden and the surrounding areas. Check our delivery information page for specific coverage.
Missed Deliveries: In cases where the recipient is not present, we may leave the flowers with a neighbour or in a secure location. A delivery note will be left as appropriate. We cannot accept responsibility for flowers left according to these instructions.
Delivery Charges: Delivery charges, if applicable, will be displayed at checkout before payment is taken.

Order Amendments and Cancellations

We understand that circumstances may change and you may need to amend or cancel your flower delivery order in Old Malden. Please note our policies below:

Amendments: You may request changes to your order (such as delivery date, address, or card message) provided your order has not been processed or dispatched. We will do our best to accommodate your request, but this cannot be guaranteed.
Cancellations: If you wish to cancel your order, please contact us as soon as possible. Orders cancelled more than 24 hours before the scheduled delivery date will be refunded in full. Orders cancelled within 24 hours of delivery may be subject to a cancellation fee or be non-refundable, particularly if the order has already been prepared or dispatched.
Non-Delivery: Should we be unable to deliver your order due to circumstances within our control, a full refund will be issued. If non-delivery is caused by incorrect address information or absence of recipient beyond our reasonable control, refunds may not be available.

Returns and Refunds

Given the perishable nature of flowers, returns are generally not accepted. However, your satisfaction is important to us. If you are dissatisfied with the quality or condition of your delivery, please contact us with photographic evidence within 24 hours of receipt. Where appropriate, we will offer a replacement or refund at our discretion.

Liability

While we strive to ensure your complete satisfaction with our products and services, Florist Old Malden cannot accept liability for:

Any indirect losses or damages arising from the use of our website or products purchased, including but not limited to loss of profits, loss of business, or loss of goodwill.
Failure to deliver flowers or gifts due to events beyond our reasonable control (force majeure), such as extreme weather, natural disasters, strikes, pandemics, or accidents.
Allergies or adverse reactions related to the flowers or accompanying items. Customers with specific allergies must notify us before placing an order.
Incorrect delivery information provided by the customer. Please ensure all recipient and address details are accurate and complete.

Our total liability to you in respect of any claim arising under these Terms & Conditions is limited to the value of the items ordered.

Use of the Website

The use of our website and your access to the online flower delivery service in Old Malden are subject to the conditions set out below:

Content on our website is provided for information purposes only and may be subject to change or correction without notice.
You must not misuse this website, introduce viruses, or attempt unauthorised access.
You must be aged 18 years or over to place orders through our online store.
Any personal data provided by you will be processed in accordance with our Privacy Policy.

Intellectual Property

All content included on the website, such as text, images, logos, and designs, is the property of Florist Old Malden or its licensors. You may not reproduce, copy, or re-use any content from our website without express written permission.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising in connection with them or the services provided by Florist Old Malden shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any claims or proceedings arising out of or relating to these Terms & Conditions.

Variation of Terms

We reserve the right to amend or update these Terms & Conditions at any time without prior notice. Any revised terms will apply to orders placed after the effective date of the update. Please refer back to this page regularly to ensure you are familiar with the most current version.

Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed and the remainder of the provisions shall continue in full force and effect.

Entire Agreement

These Terms & Conditions, together with any additional terms agreed in writing, represent the entire agreement between you and Florist Old Malden regarding the use of our online flower delivery service in Old Malden and surrounding areas.

Customer Service and Feedback

Your satisfaction is our priority. Should you have any queries or require further assistance regarding our e-commerce flower delivery terms in Old Malden, please do not hesitate to contact our customer service via the contact methods provided on our website. We always welcome your feedback as it helps us continually improve our services for customers in Old Malden and neighbouring areas.